Privacy Policy
Last updated: June 2026
Pluvena ("we," "us," or "our") operates pluvena.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases.
Information we collect
We collect information you provide directly to us when you:
Place an order (name, email, shipping address, payment information) Create an account Subscribe to our newsletter Contact us Browse our website
We also automatically collect certain information when you visit our site, including your IP address, browser type, operating system, referring URLs, and information about how you interact with our site.
How we use your information
We use your information to:
Process and fulfill your orders Send you order confirmations and shipping updates Communicate with you about products, promotions, and updates (if you've opted in) Improve our website and customer experience Prevent fraud and maintain security Comply with legal obligations
Payment processing
All payment information is processed securely through Shopify Payments. We do not store your credit card details on our servers. All transactions are encrypted using SSL technology.
Cookies
We use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings.
We use the following types of cookies:
Essential cookies: required for the website to function (cart, checkout, login) Analytics cookies: help us understand how visitors use our site (Google Analytics) Marketing cookies: used to deliver relevant advertisements (Meta Pixel)
Third-party services
We share your information with third parties only as necessary to operate our business:
Shopify: e-commerce platform and payment processing Klaviyo: email marketing (if you opt in) Meta: advertising (via Meta Pixel, anonymized) Our 3PL fulfillment partner: shipping and delivery Google Analytics: website analytics
We do not sell your personal information to third parties.
Your rights
You have the right to:
Access the personal information we hold about you Request correction of inaccurate information Request deletion of your personal information Opt out of marketing communications at any time Request a copy of your data
To exercise any of these rights, contact us at hello@pluvena.com.
California residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion. We do not sell personal information as defined by the CCPA.
Data retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order records are retained for 7 years for tax and legal compliance.
Children's privacy
Our website is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
Contact us
If you have questions about this Privacy Policy, contact us at:
Email: hello@pluvena.com Website: pluvena.com