Refund policy
30-Day Money-Back Guarantee
Give Pluvena 30 days. If your skin and hair do not feel any different, we refund your first purchase in full. No questions asked, and you keep the cartridge: for hygiene reasons we cannot resell an opened one, so it does not need to come back to us.
This applies to orders placed on pluvena.com.
How to claim
Email contact@pluvena.com within 30 days of delivery with your order number and "30-Day Guarantee" in the subject line. We answer within two business days.
The refund goes back to the card or account you paid with, within five business days of approval. Your bank then takes its own five to ten days to post it. Original shipping costs are not refunded.
One guarantee per household
The guarantee covers your first purchase, once per customer and per delivery address. If you bought several cartridges, it covers the first one you opened. Unopened ones fall under the rule below.
Unopened cartridges
Never opened, still sealed, within 30 days of delivery? Send it back for a full refund of that cartridge. Return postage is yours to pay. Email us first and we will send you the return address.
Damaged, missing or wrong on arrival
Tell us within 72 hours of delivery, with your order number and photos of the item, the packaging and the shipping label. We reship or refund, your choice, and we pay the postage.
The Pluvering shower head
The shower head carries a one-year warranty against defects: leaking at the thread, a cracked housing, nozzles that will not clear. Send a photo and we replace it, no return needed. Drops, impacts and a housing that has been opened are not covered.
Subscriptions
You can pause or cancel your subscription at any time. Cancelling stops future deliveries; orders that have already shipped follow the rules above.
Cancelling an order
Email us within 24 hours of ordering with your order number. After that it has usually left the warehouse, and the 30-day guarantee takes over.
What is not covered
- Requests made more than 30 days after delivery.
- Orders placed anywhere other than pluvena.com.
- Orders where a chargeback has already been filed.
- Addresses entered incorrectly at checkout, and parcels the carrier marked as delivered.
- Hard water complaints. Pluvena neutralizes chlorine and chloramine. It does not soften water, and we say so on our product pages.
Fair use
We read every claim ourselves. Repeated claims from the same customer, the same address or the same payment method are declined.
Your legal rights
Nothing here removes rights you have under applicable consumer law.